Reference

What You Agree to When You Use zero4d

These terms set out the rules that apply to your zero4d account — from how you register and fund your wallet using DANA, OVO, or GoPay, to how withdrawals are processed and what happens if a dispute arises.

Applies to all account typesCovers DANA, OVO, GoPay wallet useJurisdiction-dependent accessWithdrawal and verification rules includedSubject to updates with notice
zero4d What You Agree to When You Use zero4d
HOW WE HANDLE THIS

Accountability Behind These Terms

We want the rules to be readable, not buried. Here is how we apply them in practice — from how your account data is stored, to how you can request changes or corrections.

Account Data Retention

We retain your registration details and transaction history for as long as your account is active and for a period after closure as required by applicable regulations in Indonesia.

Wallet Transaction Records

Every DANA, OVO, and GoPay deposit and withdrawal is logged against your account. You can view your transaction history in the account dashboard at any time after logging in.

Requesting Corrections

If you believe your account details or transaction record contains an error, contact support with your account ID and we will review and correct verified inaccuracies within a reasonable period.

Account Security Practices

We use SSL encryption on all account pages. Your login credentials are never shared with third parties. If you suspect unauthorized access, contact us immediately to freeze your account.

TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account — including wallet deposit records, withdrawal holds, or eligibility questions — our support team handles these directly. Reach out through the channels below and quote your account ID so we can pull up your record fast.

Team online

Live Chat

Open the chat window from any page while logged in. For terms-related queries, our agents can access your account history and wallet transaction log directly.

Email Support

Send a detailed message to our support address. Include your registered email and the specific clause or transaction you are asking about for a faster response.

Account Help Centre

The Help Centre in your account dashboard covers common terms questions around DANA, OVO, and GoPay deposits, withdrawal timelines, and account verification steps.

Common Questions About These Terms

These are the questions we see most from people in Indonesia reading through the terms for the first time. Players in Yogyakarta and elsewhere often ask the same things — we have answered them as plainly as we can below.

These terms apply to anyone who opens or holds a zero4d account. Access is available where local law in Indonesia permits, and you must meet our eligibility conditions to register.

Yes. Deposits via DANA, OVO, and GoPay are accepted under these terms. Each wallet transfer must come from an account registered in your own name to pass our verification process.

Depending on the breach, we may suspend your account, withhold pending withdrawals pending review, or close the account permanently. We will notify you unless doing so would compromise an investigation.

We notify you by email or in-account message before any material change takes effect. Continuing to use your account after that notice is treated as acceptance of the updated version.

Contact support via live chat or email with your account ID and the transaction reference. We log every DANA, OVO, and GoPay movement so we can trace and review the specific transaction.

Yes. Send a data request through our support email with your registered account details. We will provide a summary of your account data within a reasonable timeframe, subject to applicable local law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.