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What Our Legal Terms Mean for Your Account

Our legal terms set out what you can expect from zero4d and what we expect in return — from account eligibility and payment use through to data handling and regional access.

Account eligibility conditionsJurisdiction-dependent accessDANA, OVO, GoPay policy scopeData handling standardsContact rights included
zero4d What Our Legal Terms Mean for Your Account
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how our terms apply to your account, want to request a policy document, or need to dispute a decision made under our legal framework, our support team handles these through the channels below. Legal queries are logged separately from general account help and routed to the right team.

Live Chat Reach our support team directly through the live chat window in your account dashboard. Legal queries are flagged and escalated within the same session where possible.
Email Support Send detailed legal or policy questions to our support email address listed in your account settings. Include your registered account name and the policy section in question.
Account Help Centre The Help Centre in your account holds the current version of our terms, dispute process steps, and data request forms — accessible from any mobile browser or the desktop dashboard.
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Our approach to data, cookies, and account security follows the obligations we hold under our operating framework. Here is what that means for your account in practice — what we collect, how long we keep it, and what you can request.

Data We Hold

We store the identity and payment details you provide at registration — including wallet IDs for DANA, OVO, and GoPay — only for as long as your account remains active or as required by our retention policy.

Cookies and Session Data

We use session cookies to keep your account login stable across pages. You can manage cookie preferences from your browser settings; blocking functional cookies may affect account access on mobile.

Account Security Practices

Login to your zero4d account uses OTP verification sent to your registered mobile number. We do not store your OTP and it expires within a short window — re-request if it does not arrive.

Requesting Changes or Deletion

You can request a copy of your stored data or ask us to delete your account by contacting support via email. We process these requests in line with our current data retention schedule.

Common Questions About Our Legal Terms

These are the questions we get most often about how our legal terms work — account eligibility, data rights, payment policy, and how to raise a dispute.

Account access depends on local law in your region. You must be in an eligible region where participation is permitted, and you must meet the identity requirements confirmed during registration.

Our legal terms require wallet ownership to match the registered account name. This prevents third-party payments and allows us to verify withdrawals against your identity on file.

Yes. Send a data access request to our support email with your registered account name. We will respond in line with our current data retention and access policy timeline.

We notify you of material term changes via your registered contact method before they take effect. Continued use after that date means you accept the updated terms.

Contact support through live chat or email, quoting the relevant policy section and your account reference. Legal disputes are logged separately and reviewed by the appropriate team.

We only share data where required to process your transactions — such as confirming wallet ownership with DANA, OVO, or GoPay — or where required by applicable law in your region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.